An AI chatbot can help visitors find information, qualify enquiries and navigate common support questions. This guide explains how to define scope, approve knowledge sources and provide a clear handoff to staff.
What customer-service chatbots mean in practice
Setup checklist
- Define supported questions and escalation boundaries.
- Use approved and maintained knowledge sources.
- Design human handoff for sensitive or complex cases.
- Test responses with realistic conversations.
- Monitor resolution, escalation and customer feedback.
DigitalMiraj is an Abu Dhabi digital solutions company helping businesses design responsible AI-assisted customer journeys.
